Shipping policy

Shipping Policy

Order processing. Orders are normally processed within one to three business days after payment is confirmed. Orders placed during weekends or holidays begin processing the following business day. Processing may take longer during launches, promotions, holidays or periods of unusually high demand. Processing time is separate from carrier delivery time.

Shipping destinations. Available shipping destinations and rates are displayed during checkout. A customer cannot complete an order when their country or region isn't currently included in our available shipping areas.

Canadian shipping. Estimated delivery times are shown at checkout when available. Delivery times are estimates, not guarantees, and may vary by destination, carrier, weather and seasonal volume.

International shipping. Delivery times vary by country, carrier and customs processing. Customers may be responsible for customs duties, import taxes, brokerage fees, or other government/carrier charges — determined by the destination country, not controlled by RHYNO RAGE unless checkout states duties are included. Customers are responsible for confirming a product can legally be imported into their country.

Tracking. A shipping-confirmation email is sent once your package is prepared. Tracking may take up to 48 hours to begin showing movement.Address accuracy. Customers are responsible for providing a complete and accurate delivery address. Contact customerservice@rhynorage.com immediately after ordering if an address needs correcting — we can't guarantee changes once processing has started. RHYNO RAGE isn't responsible for costs or failed delivery caused by an incorrect address.Returned packages. If a package is returned due to an incorrect address, refused delivery, unpaid customs, or repeated failed delivery attempts, the customer may be responsible for reshipping costs. Refunds for returned packages may exclude original shipping and non-refundable carrier expenses, where permitted by law.

Delayed packages. Carrier estimates aren't guaranteed. Contact us if tracking hasn't updated for an extended period — we'll review the shipment and contact the carrier if appropriate.Lost, stolen or damaged shipments. Contact us at customerservice@rhynorage.com, including your order number, photos of damage, and any carrier information. We'll determine whether a claim, replacement, or refund is appropriate.Order combinations. Separate orders aren't guaranteed to ship together.

Contact. Shipping questions: customerservice@rhynorage.com